What all ID’s can be used?

You can use the following ID’s:

  • Aadhaar Card
  • PAN Card
  • Voter card

When do I need to show this ID as proof?

Before placing the first order, you will have to complete a one-time KYC Verification on the Dooze App. The delivery partner will validate your identity through an OTP, before handing over the products to you.

Do I get to know which retailer is servicing my request?

Yes, you will get a list of Potential Retailers before placing the order. Once the order is placed, you will get complete outlet details with address and phone number of the retail partner who is servicing your order.

How can I reach out to your team if I have a query?

You can reach out to us on our Toll-Free No. 1800-889-0179 or mail us on [email protected] for more queries.

Can I order in advance or schedule my order for delivery at a desired time?

We do not allow our customers to order in advance or schedule deliveries. All orders are accepted and fulfilled on a real-time basis.

My order is not accepted.

Your order will be automatically cancelled if it is not accepted by any retailer within 15 mins of order placement. Refund for such orders will be initiated immediately, and the refund will be credited back to the original source of payment with 5-7 business days.

What are your delivery hours?

Delivery hours are dependent on the excise permitted operating hours and the opening hours updated by the retailer partners in your city. You can use the app 24*7 but orders will only be accepted between 10 am to 9:30 pm and will be delivered within 2 hours of order acceptance.

How long will delivery take?

We will deliver your order within 2 hours of order getting accepted by a retailer.

What is the minimum order value for delivery?

There is no minimum order value for delivery. You are free to order even 1 item of your choice, but you will be charged a Delivery Fees on every order.

Do you charge for delivery?

Yes, every order placed on the app has a delivery charge and a convenience fee associated with it.

Is there any upper limit to the order that I can place?

Yes, there is an upper limit basis excise regulations depending on the state from which you are ordering.

Can I modify or change my order?

Orders once placed cannot be changed or modified. If you need any additional products, please place a new order with the required items. In case the retail partner can only partially fulfill your order, you’ll have the option to either accept the modified order or cancel the order.

Can I cancel my order once placed?

No, all orders once placed are non-refundable and non-cancellable.

If some items are not available in my order, can I cancel my order?

Yes, if the retailer servicing you can only partially fulfill your order, you will get an option to confirm your modified cart as per the product availability updated by the retailer. You can cancel your order if you do not want the Updated Items in your cart.

Can I change the delivery address after placing order?

Any change in the delivery address is not possible after you have placed an order with us. The delivery personnel with return the order to the store if you’re not present at the delivery address for collecting the order.

Can someone else collect my order?

No, all orders need to be collected by the same person who has placed the order. The delivery partner will validate your identity through an OTP, before handing over the products to you.

Do I get to know which Rider is delivering my order?

Yes, once your order is accepted and a rider is allocated for order delivery, you will get complete rider details along with tracking feature available for your order.

What payment methods do you accept?

We accept all Cards (Debit, Credit), Net banking, UPI, Wallets.

Is there Cash on Delivery?

No, there is no Cash on Delivery. All orders are on prepaid basis.

When do I make the payment?

All orders are prepaid, and payment will have to be made when you confirm your cart and checkout.

When do I get my refund, if any?

In case of a refund, the amount will be credited back to your original source of payment, within 5 – 7 business days, as per the provisions of our Banking partner.

My account has been mis-used by someone else.

Please report the issue to our customer support team on our Toll-Free No. 1800-121-4467 or mail us on [email protected].

How do I de-activate my account?

Please write to us at [email protected] if you wish to deactivate your account.